Customer Insights Delivery Principal

Genesys

US
Base: $163,100.00 - $286,900.00; bonus/equity: com...
Fully remote
Voice of customer (voc) practice
Transform feedback into actionable insights
Customer and employee experience
This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership

Job Summary

  • This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership.
  • You will shape how we design research, how we interpret signals, and how we translate insight into strategic direction.
  • Genesys offers market-competitive salary, medical, dental, and vision insurance, telehealth coverage, flexible work schedules, development opportunities, and open time off.

Matching Summary

This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership.

Salary

Base: $163,100.00 - $286,900.00; Bonus/Equity: commission or performance-based bonus opportunities; Benefits: Medical, Dental, and Vision Insurance, Telehealth coverage, Flexible work schedules, Development and career growth opportunities, Open Time Off, 401(k) matching program, Adoption Assistance, Fertility treatments

Skills & Requirements

Must-have

  • Voice of Customer (VoC) practice
  • transform feedback into actionable insights
  • customer and employee experience
  • executive-ready narratives and deliverables
  • research design and methodological approach
  • synthesize complex, multi-source datasets

Nice-to-have

  • thrive in ambiguity
  • balance rigor with pragmatism
  • independence with collaboration
  • thought leadership for greater good
  • high emotional intelligence

Key Requirements

  • Bachelor’s degree required; advanced degree preferred
  • 8–10+ years of relevant experience
  • Demonstrated ownership of research strategy
  • Deep experience with VoC/VoE data
  • Strong executive presence and presentation skills
  • Comfort navigating unstructured data

Work Rights

Not specified

Tailored Resume

Cover Letter