The Member Services Representative must possess all the basic essential knowledge of branch operational procedures while communicating product information to members
Job Summary
The Member Services Representative must possess all the basic essential knowledge of branch operational procedures while communicating product information to members.
Employees are expected to process account maintenance, wire transfers, and notary services while maintaining strict confidentiality and security protocols.
The role requires serving members through various channels including in-person, phone, and digital communication with a focus on the 'People Helping People' philosophy.
Matching Summary
The Member Services Representative must possess all the basic essential knowledge of branch operational procedures while communicating product information to members.
Skills & Requirements
Must-have
High school diploma or GED equivalent
Excellent verbal and written communication skills
Ability to balance cash drawers and vaults
Knowledge of credit union products and services
Adherence to security and regulatory compliance
Nice-to-have
Bachelor's degree in related field
Certified Credit Union Executive Certification
Notary Public certification
Two years of directly related experience
Positive attitude toward members and teammates
Key Requirements
High school diploma or GED
Minimum 2 years of directly related experience preferred
Complete Core Module Program within 12 months
Aptitude for developing member confidence and trust