Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of Agilent GCMS and multi-vendor systems solutions
Job Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of Agilent GCMS and multi-vendor systems solutions.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Matching Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of Agilent GCMS and multi-vendor systems solutions.
Skills & Requirements
Must-have
On-site installation and maintenance
GCMS hardware and software troubleshooting
Customer site equipment calibration
Preventive maintenance advisory
Multi-vendor system support
Technical escalation management
Nice-to-have
Internal technical training delivery
Collaboration with sales and R&D teams
Lead qualification experience
Good organizational and negotiation skills
Key Requirements
Master’s Degree in Chemistry or related field
At least 5 years relevant experience
Consent to customer/vendor credentialing requirements
Excellent communication and troubleshooting skills