[쿠팡이츠서비스] 배달파트너 Cx 기획/전략 담당자

Coupang Inc

Seongnam-si, Gyeonggi-do, South Korea
On-site
Data-driven improvement items
Improvement plan creation
Project management
Coupang Inc is seeking a Cx Strategy Manager for its Coupang Eats Services team, focusing on improving customer experience through data analysis and project management. The role requires a strong background in data-driven decision-making and collaboration with various stakeholders to enhance service quality

Job Summary

  • Coupang Eats Services aims to provide enhanced services and support to customers, merchants, and delivery partners through differentiated strategies.
  • The CXM organization manages all customer feedback, conducts data analysis, and monitors operations to improve customer satisfaction.
  • Responsibilities include deriving data-based improvement items, establishing improvement plans, managing projects, and developing/deploying features for the Eats Delivery Partner App.

Matching Summary

Match Score: 85

Coupang Inc is seeking a Cx Strategy Manager for its Coupang Eats Services team, focusing on improving customer experience through data analysis and project management. The role requires a strong background in data-driven decision-making and collaboration with various stakeholders to enhance service quality.

Skills & Requirements

Must-have

  • Data-driven improvement items
  • Improvement plan creation
  • Project management
  • Delivery Partner App feature development

Nice-to-have

  • Logical decision making
  • Stakeholder communication
  • Data visualization skills

Key Requirements

  • 6+ years of relevant experience
  • Data analysis for problem definition and execution
  • Experience with qualitative and quantitative data analysis (VOC, satisfaction surveys)
  • Process improvement and SOP design experience
  • Collaboration and coordination with stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter