German-speaking L1 Support Specialist - Night Shift

Unisys

Monthly gross 44,200 huf cafeteria; language allow...
Hybrid
German c1 language proficiency
English language proficiency
2 years service desk experience
This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email

Job Summary

  • This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.
  • The position requires achieving First Contact Resolution (FCR) while managing incidents and adhering to strict Service Level Agreements (SLAs).
  • Unisys offers hybrid working support, a monthly cafeteria allowance, private health insurance, and unlimited access to online training tools.

Matching Summary

This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.

Salary

Monthly gross 44,200 HUF cafeteria; Language allowance included; Private Health Insurance provided after 6 months

Skills & Requirements

Must-have

  • German C1 language proficiency
  • English language proficiency
  • 2 years service desk experience
  • Windows OS troubleshooting
  • Incident ticket management

Nice-to-have

  • QSR environment knowledge
  • POS and KDS systems understanding
  • Strong customer service orientation
  • Proactive user guidance skills
  • Collaborative mindset for knowledge sharing

Key Requirements

  • Minimum 2 years in service desk role
  • C1 level German and English proficiency
  • Fundamental IT troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter