Technical Product Support (tps) Engineer Iii Senior (scoe)
Applied Materials
Hsinchu, Taiwan
Technical support for scoe products
Field escalation focal point
Alpha and beta site support
Responsible for all technical support related aspects of SCoE products in Region, including escalations, fleet performance, system installations, improvement programs and upgrades
Job Summary
Responsible for all technical support related aspects of SCoE products in Region, including escalations, fleet performance, system installations, improvement programs and upgrades.
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel.
Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field, and generates and presents system performance data as required.
Matching Summary
Responsible for all technical support related aspects of SCoE products in Region, including escalations, fleet performance, system installations, improvement programs and upgrades.
Skills & Requirements
Must-have
Technical support for SCoE products
Field escalation focal point
Alpha and Beta Site support
System performance data reporting
Customer-level presentations
Nice-to-have
Supportive work culture
Career development opportunities
Pushing boundaries of materials science
Focus on employee wellbeing
Key Requirements
3 years working with tools and/or Subfab equipment