Manager, Digital Customer Success

Mastercard

Hybrid
Leading digital customer success initiatives
Operationalizing lifecycle programs at scale
Deep understanding of gainsight and crm systems
Mastercard is seeking a Manager for Digital Customer Success to enhance customer engagement and retention through a digital-first approach. The role involves optimizing customer success journeys, leveraging technology and data insights to drive measurable outcomes across various customer interactions

Job Summary

  • The role focuses on executing and optimizing Mastercard's digital-led customer success model to ensure customers achieve measurable outcomes at scale.
  • This position involves operationalizing lifecycle programs across onboarding, adoption, value realization, retention, and advocacy while leveraging technology and analytics.
  • Candidates must demonstrate a strong track record of driving adoption and engagement through scalable, digital-first customer success motions within complex environments.

Matching Summary

Match Score: 85

Mastercard is seeking a Manager for Digital Customer Success to enhance customer engagement and retention through a digital-first approach. The role involves optimizing customer success journeys, leveraging technology and data insights to drive measurable outcomes across various customer interactions.

Skills & Requirements

Must-have

  • Leading digital customer success initiatives
  • Operationalizing lifecycle programs at scale
  • Deep understanding of Gainsight and CRM systems
  • Data-driven customer experience optimization
  • Translating strategy into repeatable playbooks

Nice-to-have

  • Experience in complex technology or payments environments
  • Strong collaboration with cross-functional stakeholders
  • Proven track record in change adoption leadership
  • Ability to influence outcomes through program leadership

Key Requirements

  • Demonstrated experience leading digital CS initiatives
  • Deep understanding of Customer Success platforms like Gainsight
  • Proven success supporting teams through organizational change

Work Rights

Not specified

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