Customer Success Manager

Acquire Asia Pacific Pty

Pasig City, Philippines
Fully remote
Client satisfaction and adoption
Manage client renewals and growth
Stakeholder relationship management
As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities

Job Summary

  • As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.
  • Acquire Asia Pacific Pty offers benefits such as HMO coverage, yearly kick-off parties with major giveaways, recognition through 'Value Awards', and opportunities for internal promotion and leadership training.
  • The company values a collaborative environment with a focus on being Curious and Clever, possessing Entrepreneurial Energy, being Fast with Intent, and the ability to Laugh and Learn.

Matching Summary

As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.

Skills & Requirements

Must-have

  • Client satisfaction and adoption
  • Manage client renewals and growth
  • Stakeholder relationship management
  • Data-driven insights
  • Riskonnect product knowledge

Nice-to-have

  • Innovation and teamwork
  • Making a real impact
  • Value-driven mindset
  • Curious and Clever
  • Entrepreneurial Energy

Key Requirements

  • 5+ years in customer-facing role
  • Enterprise Software or SaaS industry experience
  • Manage 20-30 enterprise clients
  • Develop senior-level client relationships
  • 8+ years in Insurance or SaaS industry preferred

Work Rights

Not specified

Tailored Resume

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