Senior Service Desk Analyst

Leidos

Bristol, United Kingdom
Base: £28,800.00-£33,900.00; bonus/equity: not spe...
Fully remote
Advanced technical support and escalation handling
Itil-aligned service management
Operational governance and continuous improvement
Leidos is seeking an experienced Senior Service Desk Analyst responsible for delivering high-quality technical support across the LCST programme, providing advanced incident and problem management

Job Summary

  • Leidos is seeking an experienced Senior Service Desk Analyst responsible for delivering high-quality technical support across the LCST programme, providing advanced incident and problem management.
  • The role involves supporting ITIL-aligned processes, acting as a technical escalation point, and driving continuous improvement within a complex, fast-paced environment.
  • Leidos offers a collaborative culture, support for career goals, and a healthy work-life balance, with benefits including a contributory pension scheme and private medical insurance.

Matching Summary

Leidos is seeking an experienced Senior Service Desk Analyst responsible for delivering high-quality technical support across the LCST programme, providing advanced incident and problem management.

Salary

Base: £28,800.00-£33,900.00; Bonus/Equity: Not specified; Benefits: Contributory Pension Scheme, Private Medical Insurance, 33 days Annual Leave, Flexible benefits

Skills & Requirements

Must-have

  • Advanced technical support and escalation handling
  • ITIL-aligned service management
  • Operational governance and continuous improvement
  • Tooling, automation, and workflow management
  • AWS platform support
  • Stakeholder and customer engagement

Nice-to-have

  • Exceptional customer service skills
  • Ability to operate effectively in a fast-paced environment
  • Strong sense of ownership and accountability
  • Excellent written and verbal communication skills
  • Good general IT competency

Key Requirements

  • Previous experience working in a service desk function
  • Experience with Atlassian Jira JSM/ITSM tools
  • ITIL Foundation Certification is desirable
  • BPSS Pre-screening required
  • SC clearance required

Work Rights

SC clearance required

Tailored Resume

Cover Letter