Proven service leadership experience in international environment
Strong track record in team leadership and organizational development
Experience driving process improvement and service transformation
Diversey, a Solenis Company, is seeking a European TCS Director to lead and transform its Technical Customer Service function across Europe. This role demands strong leadership and strategic capabilities to enhance service delivery and drive customer satisfaction while promoting sustainability and operational efficiency
Job Summary
This role involves leading and transforming the Technical Customer Service function across Europe with a focus on coherence, scalability, and strategic direction.
The successful candidate will align TCS practices across countries, strengthen customer satisfaction, and turn service into a driver of after-sales growth.
The position requires significant travel during the initial phase to engage with local teams and drive alignment before transitioning to a more standardized operational model.
Matching Summary
Match Score: 85
Diversey, a Solenis Company, is seeking a European TCS Director to lead and transform its Technical Customer Service function across Europe. This role demands strong leadership and strategic capabilities to enhance service delivery and drive customer satisfaction while promoting sustainability and operational efficiency.
Skills & Requirements
Must-have
Proven service leadership experience in international environment
Strong track record in team leadership and organizational development
Experience driving process improvement and service transformation
Fluency in English required
High level of travel across Europe
Nice-to-have
Fluency in French or German strongly preferred
Comfortable working in a matrix cross-functional environment
Strategic mindset for scaling future-ready service models
Ability to embed service value into tenders and contracts
Key Requirements
Proven experience in a Service leadership role within an international environment
Fluency in English is required
Fluency in another European language (French or German) expected