Sr Customer Service Administrator (m/w/d)

PPD (Thermo Fisher) UK

Base: € 35.126,00 gross py; bonus/equity: not spec...
Manage customer relationships
Process orders and contracts
Handle tenders and quotations
Join our collaborative team as a Sr Customer Service Administrator (m/w/d) at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer

Job Summary

  • Join our collaborative team as a Sr Customer Service Administrator (m/w/d) at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer.
  • In this position, you'll manage customer relationships, process orders and contracts, handle tenders and quotations, and ensure exceptional service delivery.
  • Your work will directly impact our ability to deliver critical scientific solutions to customers worldwide, from supporting clinical trials to enabling groundbreaking research.

Matching Summary

Join our collaborative team as a Sr Customer Service Administrator (m/w/d) at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer.

Salary

Base: € 35.126,00 gross per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage customer relationships
  • Process orders and contracts
  • Handle tenders and quotations
  • Coordinate shipments
  • Maintain documentation
  • Collaborate within a team

Nice-to-have

  • Continuous improvement initiatives
  • Problem-solving skills
  • Process improvement mindset

Key Requirements

  • 2 years of customer service or administrative experience
  • Proficiency in Microsoft Office suite
  • Experience with ERP systems (SAP, QAD)
  • Experience with CRM platforms (Salesforce)
  • Fluency in English
  • Experience with tender/bid documentation
  • Experience with contract administration

Work Rights

Not specified

Tailored Resume

Cover Letter