Team Lead, Workplace Experience - Information Technology

BDO Australia

Australia
Hybrid
It support across multiple offices
Device lifecycle management
User onboarding and offboarding
BDO Australia is seeking a Team Lead for Workplace Experience in Information Technology to oversee technology support operations across multiple locations. The ideal candidate should possess a strong background in IT support, particularly in a professional services environment, and demonstrate excellent leadership and collaboration skills

Job Summary

  • The Team Leader – Workplace Experience provides operational leadership for BDO’s in‑ office technology support, ensuring a consistent and high-quality technology services experience.
  • This role will lead the onsite Workplace Experience team across assigned offices and take responsibility for the day ‑ to ‑ day workload coordination, quality assurance, onsite support rhythms, and ensuring alignment with asset lifecycle processes defined by the Asset & Configuration Lead.
  • BDO provides people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.

Matching Summary

Match Score: 85

BDO Australia is seeking a Team Lead for Workplace Experience in Information Technology to oversee technology support operations across multiple locations. The ideal candidate should possess a strong background in IT support, particularly in a professional services environment, and demonstrate excellent leadership and collaboration skills.

Skills & Requirements

Must-have

  • IT support across multiple offices
  • Device lifecycle management
  • User onboarding and offboarding
  • AV and meeting room technology support
  • Help Desk triage and routing

Nice-to-have

  • Service-focused with excellent communication
  • Adaptable to transforming environments
  • Collaborative with cross-functional teams

Key Requirements

  • Tertiary qualification in IT, Business, or related field (or equivalent experience)
  • ITIL Foundation (or equivalent)
  • Experience in multi-site professional services environment
  • Familiarity with asset handling processes
  • Exposure to operational escalations and VIP support
  • Experience with ITSM systems (ServiceNow)
  • Experience managing remote-based teams

Work Rights

Not specified

Tailored Resume

Cover Letter