United Consumer Financial Services is seeking a Customer Service Representative I to manage customer interactions related to overdue accounts. This role emphasizes both customer service and debt recovery, requiring effective communication and negotiation skills in a fast-paced call center environment
Job Summary
The role serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities.
Candidates must manage inbound calls, document interactions in CRM systems, and schedule payments while adhering to FCPCA compliance guidelines.
This position operates within a professional office environment at UCFS offices in Westlake, Ohio, requiring flexibility for evening, weekend, and holiday shifts.
Matching Summary
Match Score: 75
United Consumer Financial Services is seeking a Customer Service Representative I to manage customer interactions related to overdue accounts. This role emphasizes both customer service and debt recovery, requiring effective communication and negotiation skills in a fast-paced call center environment.