Parts Specialist

Wolverine Power Systems

Marquette, MI, United States
On-site
Provide accurate service parts information
Assist customers with questions and requests
Research and document customer issues
Wolverine Power Systems is seeking a Parts Specialist in Marquette, MI, responsible for providing service parts information to their dealer network and assisting customers with inquiries. The ideal candidate should possess customer service experience and strong communication skills, with a preference for those having technical knowledge or experience with ERP systems

Job Summary

  • The Parts Specialist I is responsible for providing accurate service parts information to our authorized dealer network under general supervision with some guidance from leadership and higher-level Parts Specialists.
  • Assist customers with questions, requests, and issues.
  • Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.

Matching Summary

Match Score: 75

Wolverine Power Systems is seeking a Parts Specialist in Marquette, MI, responsible for providing service parts information to their dealer network and assisting customers with inquiries. The ideal candidate should possess customer service experience and strong communication skills, with a preference for those having technical knowledge or experience with ERP systems.

Skills & Requirements

Must-have

  • Provide accurate service parts information
  • Assist customers with questions and requests
  • Research and document customer issues
  • Maintain parts orders with standard SAP transactions
  • Achieve service metrics goals
  • Work independently with attention to detail

Nice-to-have

  • Can do attitude with emphasis on teamwork
  • Calm in high-stress situations

Key Requirements

  • High school diploma or equivalent
  • At least one year of experience handling high volume inbound calls or customer support
  • Associate Degree
  • Bilingual Spanish
  • Electrical or mechanical ability
  • Previous experience using SAP or equivalent ERP

Work Rights

Not specified

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