The role is responsible for end-to-end platform and delivery ownership to achieve key business outcomes for greater customer satisfaction within Unilever's Hyper Automation platform
Job Summary
The role is responsible for end-to-end platform and delivery ownership to achieve key business outcomes for greater customer satisfaction within Unilever's Hyper Automation platform.
Key accountabilities include defining the strategic roadmap for ServiceNow & Pega, driving platform modernization, integrating AI/GenAI, establishing governance, and owning delivery execution.
The position requires leading and developing a global, multi-disciplinary team, building capability development plans, and fostering a cohesive platform team culture.
Matching Summary
The role is responsible for end-to-end platform and delivery ownership to achieve key business outcomes for greater customer satisfaction within Unilever's Hyper Automation platform.
Skills & Requirements
Must-have
ServiceNow & Pega platform ownership
Platform modernization and AI integration
Agile and DevOps frameworks
Vendor and partner management
Global team leadership
Nice-to-have
Champion adoption of automation
Drive innovation and value realization
Focus on consumer experience and growth
Anticipate and stay ahead of trends
Key Requirements
12+ years of enterprise platform experience
Bachelor's degree in Computer Science or related field
Proven track record of enterprise platform project delivery