Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence
Job Summary
Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence.
Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.
Matching Summary
Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence.