Client Support Tier 2 - Professional I

Fiserv Com

Client relationship management
Troubleshooting client issues
Payment industry knowledge
Serve as the primary point of contact for assigned merchants using CardConnect or BluePay gateway technology and/or merchant services

Job Summary

  • Serve as the primary point of contact for assigned merchants using CardConnect or BluePay gateway technology and/or merchant services.
  • Develop and maintain trusted advisor relationships with client stakeholders and executive sponsors to support retention and growth.
  • Fiserv offers a Fuel Your Life program to support well-being, paid time off, mental health support, and professional growth opportunities.

Matching Summary

Serve as the primary point of contact for assigned merchants using CardConnect or BluePay gateway technology and/or merchant services.

Skills & Requirements

Must-have

  • Client relationship management
  • Troubleshooting client issues
  • Payment industry knowledge
  • CardPointe, CardConnect, BluePay
  • Microsoft Office Suite proficiency

Nice-to-have

  • Advisor relationships with stakeholders
  • Analyze client usage trends
  • Onboarding new merchants
  • Continuous learning of payments industry

Key Requirements

  • 3+ years experience in relationship management
  • Bachelor’s degree or equivalent experience
  • Valid and unrestricted U.S. work authorization

Work Rights

Must have valid and unrestricted U.S. work authorization

Tailored Resume

Cover Letter