Director - Homeowner Insights

Summit Home Mortgage LLC

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8+ years of customer insights experience
Expertise in visualization tools
Strong analytical skills with data interpretation
** Newrez is seeking a Director of Homeowner Insights to lead and operationalize customer insights across the organization, utilizing data from various sources to enhance customer experience. The ideal candidate will have substantial experience in customer insights and analytics, particularly within the mortgage or related industries, and will possess strong storytelling and analytical skills. **

Job Summary

  • The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization.
  • This role manages the execution of survey data ingestion, quality assurance, reporting, and insight development.
  • Newrez invests in employee growth, wellbeing, and the ability to make an impact.

Matching Summary

Match Score: 75

** Newrez is seeking a Director of Homeowner Insights to lead and operationalize customer insights across the organization, utilizing data from various sources to enhance customer experience. The ideal candidate will have substantial experience in customer insights and analytics, particularly within the mortgage or related industries, and will possess strong storytelling and analytical skills. **

Skills & Requirements

Must-have

  • 8+ years of customer insights experience
  • Expertise in visualization tools
  • Strong analytical skills with data interpretation

Nice-to-have

  • Exceptional storytelling skills
  • High attention to detail
  • Ability to influence senior executives

Key Requirements

  • Bachelor’s degree in Business or related field
  • Experience with STRATMOR and J.D. Power preferred
  • Proficiency in Microsoft Office and analytics platforms

Work Rights

Not specified

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