Technical Support Engineer 3

Twilio

India
Not specified; not specified; competitive pyy + be...
Remote
5-7 years technical support experience
Javascript python or java scripting skills
Rest apis http protocol and webhooks knowledge
This role supports customers using the Twilio platform as a subject matter expert for APIs and SDKs

Job Summary

  • This role supports customers using the Twilio platform as a subject matter expert for APIs and SDKs.
  • The engineer will resolve complex customer requests across multiple channels including phone, email, chat, and social media.
  • Twilio offers competitive pay, generous time off, parental leave, healthcare, and a retirement savings program.

Matching Summary

This role supports customers using the Twilio platform as a subject matter expert for APIs and SDKs.

Salary

Not specified; Not specified; Competitive pay and benefits mentioned

Skills & Requirements

Must-have

  • 5-7 years technical support experience
  • JavaScript Python or Java scripting skills
  • REST APIs HTTP protocol and Webhooks knowledge
  • VoIP SIP WebRTC networking fundamentals
  • English fluency verbal and written
  • Shift work and on-call availability

Nice-to-have

  • Bachelor's degree or equivalent certifications
  • Escalation management and de-escalation skills
  • Strong problem-solving and critical thinking
  • Mentoring and training team members
  • Process improvement initiative participation

Key Requirements

  • 5-7 years of relevant experience
  • Fluency in English language
  • Availability for non-standard shifts and weekends
  • Hands-on API troubleshooting experience
  • Networking and real-time communication understanding

Work Rights

Not specified

Tailored Resume

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