1st Line Infrastructure Engineer

Leidos

Base: £29,500.00-£34,700.00; bonus/equity: not spe...
Fully remote
First line customer support
Technical assistance for computer systems
Ticketing system maintenance
Leidos is seeking a 1st Line Infrastructure Engineer to join their Service Desk support team, focusing on providing technical assistance for IT issues. The role involves customer support, ticket management, and troubleshooting in a fast-paced environment, with a commitment to high-quality service and ethical practices

Job Summary

  • Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in defence, intelligence, homeland security, civil, and health markets.
  • The role requires providing first line customer support including fault finding, troubleshooting, and ticket management while maintaining high customer satisfaction.
  • Leidos offers a collaborative culture, career development opportunities, and a comprehensive reward scheme including pension, private medical insurance, and flexible benefits.

Matching Summary

Match Score: 75

Leidos is seeking a 1st Line Infrastructure Engineer to join their Service Desk support team, focusing on providing technical assistance for IT issues. The role involves customer support, ticket management, and troubleshooting in a fast-paced environment, with a commitment to high-quality service and ethical practices.

Salary

Base: £29,500.00-£34,700.00; Bonus/Equity: Not specified; Benefits: Contributory Pension Scheme, Private Medical Insurance, 33 days Annual Leave, Flexible benefits

Skills & Requirements

Must-have

  • First line customer support
  • Technical assistance for computer systems
  • Ticketing system maintenance
  • Fault finding and troubleshooting
  • Work onsite full-time
  • Shift work between 0700-1900

Nice-to-have

  • Experience with ServiceNow and Jira Service Desk
  • Good working knowledge of Microsoft applications
  • Strong customer service skills
  • Ability to work under pressure
  • Effective time management
  • Team collaboration and ethics

Key Requirements

  • Eligible for DV security clearance
  • Previous service desk experience preferred
  • Good communication skills
  • Ability to prioritise in fast-paced environment
  • Ability to work unsupervised
  • Experience with ServiceNow and Jira Service Desk desirable

Work Rights

Eligible to undergo and maintain DV security clearance

Tailored Resume

Cover Letter