Customer Satisfaction Representative

Driveway

Medford, OR, US
$20.00-$22.00; not specified; not specified ph
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Customer satisfaction improvement
Liaison between dealership and customers
Continuous improvement plans
** Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between the dealership and customers. This role involves addressing customer concerns, leading satisfaction improvement initiatives, and requires strong communication skills along with a sense of urgency. **

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 75

** Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between the dealership and customers. This role involves addressing customer concerns, leading satisfaction improvement initiatives, and requires strong communication skills along with a sense of urgency. **

Salary

$20.00-$22.00; Not specified; Not specified

Skills & Requirements

Must-have

  • customer satisfaction improvement
  • liaison between dealership and customers
  • continuous improvement plans
  • follow up with customers
  • track customer concerns
  • FreshDesk Omni Program
  • Reputation and Brand Team collaboration

Nice-to-have

  • attention to detail
  • sense of urgency
  • team player
  • positive attitude

Key Requirements

  • Warranty Claims or Collections experience
  • Basic computer skills
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter