5+ years operations or services delivery experience
Manage service level agreements (sla)
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Xerox Corporation is seeking a Customer Operations Specialist fluent in French to manage customer relations and operations within their Managed Print Services team in Budapest. The role focuses on enhancing customer experience for B2B clients across EMEA, ensuring service level agreements are met, and requires a strong background in operations and client management.
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Job Summary
This role is critical for delivering Managed Print Services to small to mid-size B2B accounts across 35 EMEA countries.
The specialist is accountable for managing SLAs, resolving escalations, and driving customer satisfaction to ensure client retention.
Success requires proactive governance, accurate reporting, and the ability to coordinate with partners and internal stakeholders to maximize revenue.
Matching Summary
Match Score: 75
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Xerox Corporation is seeking a Customer Operations Specialist fluent in French to manage customer relations and operations within their Managed Print Services team in Budapest. The role focuses on enhancing customer experience for B2B clients across EMEA, ensuring service level agreements are met, and requires a strong background in operations and client management.
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Skills & Requirements
Must-have
Fluent Business French and English
5+ years operations or services delivery experience
Manage Service Level Agreements (SLA)
Direct interaction with international B2B customers
Fleet management and hardware order management
Nice-to-have
ITIL / ITSM certification preferred
Six Sigma, Lean, or TQM methodology experience
Strong analytical and problem-solving skills
Experience with cross-cultural team management
Ability to work in a fast-paced environment
Key Requirements
BA/BBA/BS/BE degree in Business or Engineering
5+ years of experience in operations or services delivery
Fluency in both French and English business languages