Patient Service Representative (psr) - Patient Access

Advocate Aurora Health

West Allis, WI, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
**
High school graduate education
1 year customer service experience
Epic electronic medical record proficiency
** Advocate Aurora Health is seeking a part-time Patient Service Representative to join their team in West Allis, WI. The role involves patient check-in, registration, insurance verification, and collaboration with financial advocates, requiring strong customer service skills and knowledge of medical terminology. **

Job Summary

  • The role involves greeting patients, verifying insurance benefits, and collecting patient responsibility payments at the time of service.
  • Employees must maintain excellent public relations while handling sensitive confidential information and adhering to HIPAA regulations.
  • Advocate Health offers comprehensive benefits including health coverage, retirement plans, and educational assistance programs.

Matching Summary

Match Score: 75

** Advocate Aurora Health is seeking a part-time Patient Service Representative to join their team in West Allis, WI. The role involves patient check-in, registration, insurance verification, and collaboration with financial advocates, requiring strong customer service skills and knowledge of medical terminology. **

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High school graduate education
  • 1 year customer service experience
  • EPIC electronic medical record proficiency
  • Insurance verification and eligibility tools
  • HIPAA and Medicare compliance knowledge
  • Mathematical aptitude for payment calculation

Nice-to-have

  • Strong critical thinking skills
  • Ability to work in high-stress environments
  • Collaborative team player mindset
  • Experience with patient flow monitoring
  • Proactive process improvement communication

Key Requirements

  • High School Graduate required
  • 1 year customer service or clerical experience
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter