Service Advisor

Rock Honda of Fontana

Fontana, CA, United States
Base: $16.50ph draw against commission; bonus/equi...
On-site
Initiate automotive services and repairs
Ascertain vehicle performance problems
Verify warranty and service contract coverage
Rock Honda of Fontana is seeking an experienced Service Advisor, ideally with Honda experience, to facilitate automotive service and repairs by communicating between customers and technicians. The role emphasizes customer service, developing repair estimates, and managing repair orders, while offering competitive benefits and a supportive work environment

Job Summary

  • Serve as the communicator and liaison between the customer and technician, ensuring customer needs are understood and service recommendations are clear.
  • Develop estimates by costing materials, supplies, and labor, calculating customer payment, including deductibles, and prepare repair orders obtaining approval signatures.
  • We offer best in class industry benefits including competitive pay, medical, dental and vision plans, paid holidays & PTO, disability, life insurance, 401(k), employee stock purchase plan, and vehicle purchase discounts.

Matching Summary

Match Score: 85

Rock Honda of Fontana is seeking an experienced Service Advisor, ideally with Honda experience, to facilitate automotive service and repairs by communicating between customers and technicians. The role emphasizes customer service, developing repair estimates, and managing repair orders, while offering competitive benefits and a supportive work environment.

Salary

Base: $16.50/hr draw against commission; Bonus/Equity: Commission and performance incentives; Benefits: Medical, Dental, Vision, PTO, 401(k), ESPP

Skills & Requirements

Must-have

  • Initiate automotive services and repairs
  • Ascertain vehicle performance problems
  • Verify warranty and service contract coverage
  • Develop estimates and calculate payments
  • Prepare repair orders and enter into database
  • Communicate service needs to customers

Nice-to-have

  • Team player focused on exemplary customer service
  • Basic mechanical understanding of automobile

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter