Network Support Engineer Cisco Meraki (mexico City, 3+ Years Experience)

Cisco UK

Mexico City, Mexico
Onsite
Cisco meraki product support
Network troubleshooting
Ai-powered tools
As an integral part of Cisco's Customer Experience organization, Cisco Meraki Support delivers 24/7 global customer support, striving to simplify technological processes

Job Summary

  • As an integral part of Cisco's Customer Experience organization, Cisco Meraki Support delivers 24/7 global customer support, striving to simplify technological processes.
  • Your Impact involves being a creative problem solver, leveraging AI-powered tools to enhance troubleshooting and efficiency, and owning each customer case from initial creation to resolution.
  • We work as a team, collaborating with empathy to make really big things happen on a global scale, and our power starts with you.

Matching Summary

As an integral part of Cisco's Customer Experience organization, Cisco Meraki Support delivers 24/7 global customer support, striving to simplify technological processes.

Skills & Requirements

Must-have

  • Cisco Meraki product support
  • network troubleshooting
  • AI-powered tools
  • Wireshark packet analysis
  • Linux console commands
  • written and verbal English proficiency

Nice-to-have

  • empathetic and solutions-driven team
  • cross-functional collaboration
  • continuous learning and skill enhancement
  • interest in emerging AI technologies

Key Requirements

  • 3+ years of experience
  • Foundational network technologies experience
  • Detailed knowledge of networking protocols
  • Familiarity with AI concepts and tools
  • Networking certifications (CCNA, CCNP, CWNA)

Work Rights

Not specified

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