Service Support Specialist (1st Line)

Dyer & Butler Ltd

Location
On-site
Supplier and contractor access management
Verify site access and security compliance
Permit to work validation
Dyer & Butler Ltd is seeking a Service Support Specialist to manage supplier and contractor access, ensuring compliance with security standards and operational workflows. The role emphasizes detail orientation, strong communication, and problem-solving skills within a supportive team environment, offering opportunities for professional growth

Job Summary

  • You'll play a key role in keeping our sites running smoothly by coordinating and managing all aspects of supplier and contractor access.
  • You'll validate that everyone requesting access holds the correct security clearances, and you’ll raise, update, and close access tickets across internal systems, customer platforms, and approved third‑party tools.
  • We offer a range of benefits designed to support your life in and out of work, some of which include a matched or contributory pension scheme and an online GP service.

Matching Summary

Match Score: 85

Dyer & Butler Ltd is seeking a Service Support Specialist to manage supplier and contractor access, ensuring compliance with security standards and operational workflows. The role emphasizes detail orientation, strong communication, and problem-solving skills within a supportive team environment, offering opportunities for professional growth.

Skills & Requirements

Must-have

  • Supplier and contractor access management
  • Verify site access and security compliance
  • Permit to work validation
  • Raise and update access tickets
  • Coordinate with field engineers
  • Escalate issues to second-line teams
  • Microsoft Office Suite proficiency

Nice-to-have

  • Organised and detail-focused
  • Manage multiple tasks at pace
  • Clear communication with stakeholders
  • Resilient and adaptable mindset
  • Helpful, can-do attitude
  • Growth mindset

Key Requirements

  • Experience in a Service Desk or NOC environment
  • Previous customer service experience
  • Experience handling difficult conversations

Work Rights

Not specified

Tailored Resume

Cover Letter