IT Support Services delivers end-to-end IT support to our global Bristol Myers Squibb workforce ‘when, where and how you need it.’
Job Summary
IT Support Services delivers end-to-end IT support to our global Bristol Myers Squibb workforce ‘when, where and how you need it.’
The Manager – IT support, IT Site Services is responsible for IT Site Support activities, taking part in daily IT operational support activities along with augmented support technicians.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment and offers a wide variety of competitive benefits, services and programs.
Matching Summary
IT Support Services delivers end-to-end IT support to our global Bristol Myers Squibb workforce ‘when, where and how you need it.’
Skills & Requirements
Must-have
IT operational support activities
Customer service and technology passion
End-to-end IT support delivery
IT security standards compliance
Data room security and cleanliness
Nice-to-have
User-centric IT Concierge offering
Culture of customer focus and innovation
Knowledge management initiatives
Process optimizations for customer journey
Key Requirements
Engineering graduate with CS or IT degree
Demonstrated strong technical expertise
Experience managing a team is an advantage
ServiceNow, Network, Data room and/or Audio-Visual experience are an advantage
Demonstrated capacity to effectively collaborate
Ability to work in a fast paced, dynamic environment
Demonstrated ability working across a “matrixed” organizational model