You will have the opportunity to lead the Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations
Job Summary
You will have the opportunity to lead the Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations.
You will be mainly accountable for coordinating the field services team activities, balancing workload and personal life, and ensuring customer retention by delivering superior customer service experience in field service activities.
Comprehensive Insurance Coverage, Lunch Allowance / Cantine, Home Office Flexibility, Benefits Platform, Career Development, Flexible Work Practices, and Wellbeing Program are offered.
Matching Summary
You will have the opportunity to lead the Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations.
Skills & Requirements
Must-have
Field service operations strategies
Customer retention
Service quality improvement
Key Performance Indicators (KPIs)
Electrical powertrains servicing
Electrical testing equipment
Nice-to-have
Collaborating with sales and support
Continuous improvement culture
Problem-solving passion
Curiosity for service excellence
Key Requirements
5 years of experience managing field service teams