The role involves leading and coaching direct reports to achieve high performance while continuously improving team outcomes
Job Summary
The role involves leading and coaching direct reports to achieve high performance while continuously improving team outcomes.
Candidates will manage critical business partner relationships to close gaps and implement quality and learning recommendations across Canadian Operations.
The position requires developing best-in-class facilitation programs and ensuring gold-standard training delivery through observation and assessment.
Matching Summary
The role involves leading and coaching direct reports to achieve high performance while continuously improving team outcomes.
Skills & Requirements
Must-have
4-6 years financial services experience
3+ years leadership in learning or quality
Adult education and facilitation principles
Quality assessment processes and frameworks
Project management and scoping skills
Data analysis and problem solving
Microsoft Office proficiency
Nice-to-have
Customer obsession mindset
Change leader with growth mindset
Strong relationship building capabilities
Experience in global team collaboration
Consulting skills in operations
Cross-skilling business unit knowledge
Key Requirements
University degree in Adult Education or Quality certification
4-6 years work experience in Financial Services Industry
3+ years of leadership experience preferably with learning and/or quality teams