Customer Insights Analyst

RELX

Proficient with excel and powerpoint
Strong analytical and quantitative reasoning skills
Ability to write research reports highlighting insights
The role involves designing, programming, and deploying post-show surveys to measure customer satisfaction, loyalty, and NPS across global Reed Exhibitions events

Job Summary

  • The role involves designing, programming, and deploying post-show surveys to measure customer satisfaction, loyalty, and NPS across global Reed Exhibitions events.
  • Insights generated from the research are communicated to stakeholders through detailed PowerPoint presentations that highlight actionable findings.
  • Candidates must be able to analyze complex data tables and utilize tools like Power BI or Tableau to visualize trends and opportunities.

Matching Summary

The role involves designing, programming, and deploying post-show surveys to measure customer satisfaction, loyalty, and NPS across global Reed Exhibitions events.

Skills & Requirements

Must-have

  • Proficient with Excel and PowerPoint
  • Strong analytical and quantitative reasoning skills
  • Ability to write research reports highlighting insights
  • Experience with online survey software scripting
  • Data visualization skills using Power BI or Tableau

Nice-to-have

  • Background in B2B or consumer research
  • Professional data or market research accreditation
  • Knowledge of enterprise AI tools and technologies
  • ISO / MRS / ESOMAR certification
  • Ability to quickly learn new technical workflows

Key Requirements

  • Bachelor's degree in any field
  • At least 1 year of relevant working experience
  • Strong mathematical and statistical skills

Work Rights

Not specified

Tailored Resume

Cover Letter