Gnoc Tier Ii Incident Management Technician

Leidos UK

Springfield, VA, United States
Base: $73,450.00 - $132,775.00; bonus/equity: not ...
Microfocus tools
Servicenow
Osi model knowledge
Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices

Job Summary

  • Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
  • Respond to, update, and resolve incident tickets within ServiceNow.
  • Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.

Matching Summary

Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.

Salary

Base: $73,450.00 - $132,775.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Microfocus tools
  • ServiceNow
  • OSI model knowledge
  • LAN/WAN device support
  • Network device configuration
  • MPLS troubleshooting

Nice-to-have

  • Disruptive mindset
  • Proactive problem-solving
  • Vendor communication skills

Key Requirements

  • 10 years of experience (combination of work history and education)
  • TS/SCI with Poly clearance
  • DoD 8570 IAT Level 2 compliance

Work Rights

TS/SCI with Poly clearance

Tailored Resume

Cover Letter