Product Technical Support With Mutual Fund Industry And/or Transfer Agency Domain.
Worldpay (FIS)
Multiple Locations
Mutual fund industry/transfer agency domain
Client-facing technical support
Troubleshoot complex production issues
Serve as a senior technical and functional escalation point for clients using Mutual Fund and Transfer Agency platforms
Job Summary
Serve as a senior technical and functional escalation point for clients using Mutual Fund and Transfer Agency platforms.
Handle complex and escalated client issues, taking full ownership through resolution and working cross-functionally with internal teams.
Apply data analysis and basic SQL skills to investigate issues, validate data, and confirm solutions while providing insights for product and process improvements.
Matching Summary
Serve as a senior technical and functional escalation point for clients using Mutual Fund and Transfer Agency platforms.
Skills & Requirements
Must-have
Mutual Fund industry/Transfer Agency domain
Client-facing technical support
Troubleshoot complex production issues
Cross-functional collaboration
Basic SQL for data analysis
Nice-to-have
Trusted advisor on financial operations
Proactive process improvement
Leadership readiness
Familiarity with incident management
Key Requirements
5+ years client-facing application/product/technical support
3+ years Mutual Fund/Transfer Agency domain experience