Manage, build and develop a customer-focused team comprised of technical support engineers of varying levels of skills and responsibilities
Job Summary
Manage, build and develop a customer-focused team comprised of technical support engineers of varying levels of skills and responsibilities.
Follow up with customers in response to CSAT survey results and identify tech support problem areas for improvement and, if warranted, implement corrective actions.
Manage key relationships (Sales, Engineering, Product Management) to ensure services are aligned and delivered to business requirements.
Matching Summary
Manage, build and develop a customer-focused team comprised of technical support engineers of varying levels of skills and responsibilities.
Skills & Requirements
Must-have
Technical Support Engineering leadership
Customer support and escalations
Case management system oversight
Process workflows and refinement
Global customer service experience
AI-native platform support
Nice-to-have
Mission-driven company culture
Hyper-growth environment adaptability
Relentless focus on innovation
Fanatical commitment to customers
Key Requirements
Bachelor’s Degree or equivalent
Proven work experience as a people manager
Leadership and management skills supporting globally distributed teams