Senior Quality Care Specialist

MTM

Washington, DC, US
Base: $27.66 - $32.00 ph; bonus/equity: not specif...
Not specified
Minimum five years complaint resolution experience
Bachelor's degree in healthcare or related field
Experience with root cause analysis and case tracking
MTM is seeking a Senior Quality Care Specialist in Washington, DC, to enhance operational effectiveness and ensure high-quality care for beneficiaries. The role involves managing complaints and grievances, providing training, and collaborating with leadership for continuous improvement

Job Summary

  • The Senior Quality Care Specialist acts as a resource to assist operations and work closely with leaders to achieve company objectives.
  • Responsibilities include coordinating responses to complaints, managing the dedicated telephone line, and ensuring timely compliant resolutions for Washington DC beneficiaries.
  • The role offers competitive pay ranging from $27.66 to $32.00 per hour along with health insurance, 401(k) matching, and tuition reimbursement.

Matching Summary

Match Score: 75

MTM is seeking a Senior Quality Care Specialist in Washington, DC, to enhance operational effectiveness and ensure high-quality care for beneficiaries. The role involves managing complaints and grievances, providing training, and collaborating with leadership for continuous improvement.

Salary

Base: $27.66 - $32.00 per hour; Bonus/Equity: Not specified; Benefits: Health/Life/Dental/Vision, 401(k) match, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • Minimum five years complaint resolution experience
  • Bachelor's degree in healthcare or related field
  • Experience with root cause analysis and case tracking

Nice-to-have

  • Knowledge of MTM protocols preferred
  • Leadership mentoring opportunities available
  • Casual dress environment

Key Requirements

  • Bachelor's degree in Healthcare administration, public health, business administration, social work or related field
  • Minimum of five years' complaint resolution experience
  • Experience with Medicaid grievance and appeal processes

Work Rights

Not specified

Tailored Resume

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