HELIUS TECHNOLOGIES PTE. LTD. is seeking an L1 Production Support Analyst to provide first-line technical support for production systems, applications, and infrastructure. The ideal candidate will have a strong technical background, particularly in Windows/Linux environments, and be equipped with problem-solving skills to handle incidents effectively
Job Summary
The L1 Production Support Analyst is responsible for providing first-line technical support for production systems and ensuring smooth day-to-day operations.
Key responsibilities include monitoring systems, responding to alerts, performing initial diagnosis of issues, and escalating problems when necessary.
Candidates must be able to work in 24x7 shift rotations including weekends and holidays while following ITIL processes and SLAs.
Matching Summary
Match Score: 85
HELIUS TECHNOLOGIES PTE. LTD. is seeking an L1 Production Support Analyst to provide first-line technical support for production systems, applications, and infrastructure. The ideal candidate will have a strong technical background, particularly in Windows/Linux environments, and be equipped with problem-solving skills to handle incidents effectively.
Skills & Requirements
Must-have
Strong knowledge of Windows/Linux environments
Experience with monitoring tools like Zabbix
Ability to work in 24x7 shift rotations
Nice-to-have
Good communication and problem-solving skills
Collaboration with development teams
Familiarity with ServiceNow or JIRA
Key Requirements
Diploma/Degree in Computer Science or related field