Bilingual (en/fr) Technical Customer Service Agent Ii
TELUS Health
Remote, Canada
Fully remote
Fluency in english and french
3-5 years customer-facing application support
Experience with sla-driven environments
This role supports TELUS Health One, a premier Employee Engagement Platform providing 24/7 access to critical mental health services for millions of users worldwide
Job Summary
This role supports TELUS Health One, a premier Employee Engagement Platform providing 24/7 access to critical mental health services for millions of users worldwide.
You will act as the voice of the client by collaborating with internal product teams to resolve technical inquiries and improve business processes.
The position requires a proactive problem solver who can de-escalate stressful situations with grace while ensuring employees and their families seamlessly access care resources.
Matching Summary
This role supports TELUS Health One, a premier Employee Engagement Platform providing 24/7 access to critical mental health services for millions of users worldwide.
Skills & Requirements
Must-have
Fluency in English and French
3-5 years customer-facing application support
Experience with SLA-driven environments
Ability to troubleshoot software issues
Strong written and verbal communication skills
Nice-to-have
Detective mindset for problem solving
Empathy when users are frustrated
Proactive approach to learning new systems
Experience translating technical jargon
Collaboration with product engineering teams
Key Requirements
University degree or College diploma in Business or IT