Diligent Corporation is seeking a Customer Success Manager in Guadalajara, Mexico, responsible for overseeing customer accounts and ensuring exceptional customer experience. The ideal candidate should have experience in enterprise-level account management, excellent communication skills, and a solution-oriented mindset
Job Summary
The Customer Success Manager oversees a portfolio of accounts to ensure an amazing customer experience measured by NPS and net revenue retention.
This role involves collaborating internally to be the voice of the customer across sales, expansion, services, marketing, and operations teams.
Diligent offers a flexible work environment with comprehensive health benefits, meeting free days, and a hybrid work model requiring onsite presence at least 50% of the time.
Matching Summary
Match Score: 85
Diligent Corporation is seeking a Customer Success Manager in Guadalajara, Mexico, responsible for overseeing customer accounts and ensuring exceptional customer experience. The ideal candidate should have experience in enterprise-level account management, excellent communication skills, and a solution-oriented mindset.
Skills & Requirements
Must-have
Enterprise level account management experience
SaaS industry background preferred
Salesforce CRM application proficiency
Strong stakeholder management skills
Proactive problem-solving abilities
Nice-to-have
Fluency in languages other than English
Passion for technology and AI solutions
Solution-centric mindset
Resilience and positive attitude
Experience with client advocacy initiatives
Key Requirements
Some experience in enterprise level account management