Customer Service Representative (remote)

Terminix

Fully remote
Omnichannel customer contact
Solve customer needs
Generate creative leads
This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships

Job Summary

  • This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships.
  • Provide a high-quality service experience that generates creative leads.
  • Full-time colleagues qualify for benefits starting on day 1, including Medical, Dental, Vision, Disability, and Life Insurance.

Matching Summary

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships.

Skills & Requirements

Must-have

  • Omnichannel customer contact
  • Solve customer needs
  • Generate creative leads
  • Computerized system usage
  • Handle service/scheduling/billing inquiries
  • Broadband internet connection

Nice-to-have

  • Promote new products/services
  • Cultivate ongoing customer relationships
  • Work in a fast-paced environment

Key Requirements

  • 2 years of customer service experience preferred
  • Ability to type 36 wpm preferred
  • High school diploma or GED
  • Private home office/workspace
  • Broadband internet (80Mbps download & 20Mbps upload speeds)
  • Ability to hardwire via an Ethernet cable

Work Rights

Not specified

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