It Service Manager For Connected Aircraft Ecosystem (m/f)
AIRBUS DS GEO SA
Toulouse, France
End-to-end service delivery
Itil-based framework
Incident, problem, change management
Oversee end-to-end service delivery for the Connected Aircraft platform, ensuring high reliability, availability, and stability for global airline customers
Job Summary
Oversee end-to-end service delivery for the Connected Aircraft platform, ensuring high reliability, availability, and stability for global airline customers.
Establish and manage a comprehensive ITIL-based framework, defining and monitoring SLAs/SLOs to consistently meet and exceed service targets.
Airbus supports your personal growth with customized development solutions and offers attractive financial rewards, work-life balance, and wellbeing benefits.
Matching Summary
Oversee end-to-end service delivery for the Connected Aircraft platform, ensuring high reliability, availability, and stability for global airline customers.
Skills & Requirements
Must-have
End-to-end service delivery
ITIL-based framework
Incident, problem, change management
Public cloud platforms (AWS)
B2B services management
Proactive monitoring and reporting
Nice-to-have
Flexible working arrangements
Upskilling opportunities
International mobility
Data-driven service improvement
Key Requirements
5+ years IT Service Manager or Ops Lead experience