Workplace Experience Lead

jll.co.in

San Francisco, CA, United States
Base: 130,000.00 – 145,300.00 usd py; bonus/equity...
Develop and implement workplace experience strategies
Manage soft services and amenity programming
Oversee employee services like reception and food
The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts

Job Summary

  • The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts.
  • This role develops and implements comprehensive strategies for soft services, amenity programming, customer experience training, and operations that create engaging workplace experiences.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health, including a 401(k) plan with matching company contributions and paid parental leave.

Matching Summary

The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts.

Salary

Base: 130,000.00 – 145,300.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Develop and implement workplace experience strategies
  • Manage soft services and amenity programming
  • Oversee employee services like reception and food
  • Lead and mentor workplace professionals
  • Develop customer experience training plans

Nice-to-have

  • Track record of initiative and sound judgment
  • Highly collaborative interpersonal skills
  • Knowledge of industry trends and best practices

Key Requirements

  • Bachelor's degree in hospitality, business, facility management
  • 10+ years of experience in Soft Services, FM, Operations, CRE, or hospitality
  • Proven leadership skills managing multiple priorities
  • Strong analytical and financial aptitude
  • Excellent verbal and written communication skills

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter