Customer Success Manager

Coalition

Provo, UT, US
Base: $25.50–$28.85 ph ($53,000 - $60,000 annually...
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3+ years customer-facing support experience
Experience coaching or mentoring peers
Strong written and verbal communication skills
** Coalition is seeking a Customer Success Manager to join their team in Provo, UT. The ideal candidate will have experience in customer support within a B2B environment, demonstrating strong problem-solving abilities and a positive attitude. **

Job Summary

  • Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes.
  • The role involves providing high-level support to prospective and current customers, including brokers and policyholders.
  • Employees receive 100% medical, dental, and vision coverage along with a flexible PTO policy.

Matching Summary

Match Score: 75

** Coalition is seeking a Customer Success Manager to join their team in Provo, UT. The ideal candidate will have experience in customer support within a B2B environment, demonstrating strong problem-solving abilities and a positive attitude. **

Salary

Base: $25.50–$28.85 per hour ($53,000 - $60,000 annually); Bonus/Equity: Not specified; Benefits: 100% medical, dental, vision, flexible PTO, home office stipend

Skills & Requirements

Must-have

  • 3+ years customer-facing support experience
  • Experience coaching or mentoring peers
  • Strong written and verbal communication skills

Nice-to-have

  • Prior insurance industry experience
  • Experience creating training materials
  • Positive attitude in startup environment

Key Requirements

  • 3+ years in customer success or operations
  • Demonstrated ability to resolve complex issues end-to-end
  • Comfortable working in multiple systems

Work Rights

Not specified

Tailored Resume

Cover Letter