Team Lead - Process Quality

R1 RCM Inc.

Taguig City, Philippines
Monitor customer calls and interactions
Analyze performance data and trends
Lead quality assurance team
As our Team Lead - Process Quality, you'll lead a team of quality analysts to ensure every customer interaction meets our high standards

Job Summary

  • As our Team Lead - Process Quality, you'll lead a team of quality analysts to ensure every customer interaction meets our high standards.
  • Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions.
  • We also offer a culture of excellence that drives customer success and improves patient care.

Matching Summary

As our Team Lead - Process Quality, you'll lead a team of quality analysts to ensure every customer interaction meets our high standards.

Skills & Requirements

Must-have

  • Monitor customer calls and interactions
  • Analyze performance data and trends
  • Lead quality assurance team
  • Develop quality assurance policies
  • Conduct quality audits
  • Present findings to leadership

Nice-to-have

  • Collaborate with operations
  • Enhance customer satisfaction
  • Mentoring and career development
  • Culture of excellence
  • Innovative solutions

Key Requirements

  • 2+ years' experience as QA supervisor
  • Bachelor's Degree or equivalent experience
  • Call center/BPO environment experience
  • Healthcare experience is an advantage
  • Advanced Excel skills

Work Rights

Not specified

Tailored Resume

Cover Letter