Qa Specialist Ii/iii, Customer Complaints

Genentech

Hillsboro, OR, US
Base: $77,000 - $143,000 (level ii), $94,000 - $17...
Lead complaint investigations
Quality oversight in manufacturing
Cgmp compliance knowledge
You will act as lead investigator for complaints, critical deviations and the associated escalation process while providing quality oversight for commercial production at the Hillsboro site

Job Summary

  • You will act as lead investigator for complaints, critical deviations and the associated escalation process while providing quality oversight for commercial production at the Hillsboro site.
  • You will collaborate with multiple departments to establish timely investigation plans and notify senior management of potential quality or regulatory issues.
  • This position offers a salary range based on level, eligibility for discretionary annual bonus, relocation benefits, and comprehensive company benefits.

Matching Summary

You will act as lead investigator for complaints, critical deviations and the associated escalation process while providing quality oversight for commercial production at the Hillsboro site.

Salary

Base: $77,000 - $143,000 (Level II), $94,000 - $174,000 (Level III); Bonus/Equity: Discretionary annual bonus; Benefits: Eligible for company benefits and relocation

Skills & Requirements

Must-have

  • Lead complaint investigations
  • Quality oversight in manufacturing
  • cGMP compliance knowledge
  • Collaborate with cross-functional teams
  • Mentor and coach staff

Nice-to-have

  • Experience in biologics manufacturing
  • Strong communication skills
  • Ability to work independently
  • Support internal audits and inspections
  • Agile organization adaptability

Key Requirements

  • BS/MS degree in Life Sciences or Engineering
  • 4+ years industry experience for level II
  • 8+ years industry experience for level III
  • Experience in Good Manufacturing Practices environment
  • Knowledge of ISO standards and international pharmaceutical regulations

Work Rights

Not specified

Tailored Resume

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