Bilingual Consumer Affairs Coordinator

Nissan

Mississauga, Ontario, Canada
Base: $59,550.00 - $73,162.00; bonus/equity: not s...
Hybrid
Bilingual english french communication
1-3 years contact centre experience
Salesforce case documentation
The role involves managing executive, media, and social-media escalations by investigating cases and coordinating resolutions with internal teams

Job Summary

  • The role involves managing executive, media, and social-media escalations by investigating cases and coordinating resolutions with internal teams.
  • Candidates will analyze trends in consumer feedback to identify improvement opportunities and propose process enhancements for the organization.
  • Employees benefit from a comprehensive package including medical, mental health, parental leave, retirement savings, and unique Nissan vehicle perks.

Matching Summary

The role involves managing executive, media, and social-media escalations by investigating cases and coordinating resolutions with internal teams.

Salary

Base: $59,550.00 - $73,162.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, mental health, parental leave, retirement savings, vehicle discounts

Skills & Requirements

Must-have

  • Bilingual English French communication
  • 1-3 years contact centre experience
  • Salesforce case documentation

Nice-to-have

  • Executive level escalation handling
  • Conflict resolution and negotiation skills
  • Coaching team members on cases

Key Requirements

  • University degree preferred
  • Minimum 1-3 years customer service experience
  • Legal authorization to work in Canada

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter