Lead a team that serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology
Job Summary
Lead a team that serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology.
Leverage project management and leadership expertise to establish team direction, coach team members, create a productive environment, and manage client escalations.
Be yourself in a culture that values equity, inclusion, and belonging, with opportunities to grow your career and continuously learn through ongoing training and mentorship.
Matching Summary
Lead a team that serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology.
Skills & Requirements
Must-have
client issue resolution
team leadership and coaching
metrics-driven call center environment
managing client escalations
driving client satisfaction
Nice-to-have
empathic to client needs
inclusive environment
culture of collaboration
building rapport and trust
healthy dose of fun
Key Requirements
at least five years client service experience
at least three years people leadership experience
Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) preferred