Guest Service Agent

Minor Hotels Australasia

Nelson Bay, Australia
Base: monday-friday $26.70ph, saturday $33.38ph, s...
On-site
Hotel guest service delivery
Property management system usage
Customer-facing communication skills
Minor Hotels is a large global accommodation provider offering boundless opportunities to thrive and succeed within a diverse and expanding organisation

Job Summary

  • Minor Hotels is a large global accommodation provider offering boundless opportunities to thrive and succeed within a diverse and expanding organisation.
  • The Guest Service Agent role involves welcoming guests, managing check-ins and check-outs, and providing personalised recommendations to enhance guest experiences.
  • Employees enjoy career growth through learning and development programs, exclusive hotel discounts, global perks, retail rewards, and wellness support.

Matching Summary

Minor Hotels is a large global accommodation provider offering boundless opportunities to thrive and succeed within a diverse and expanding organisation.

Salary

Base: Monday-Friday $26.70/hr, Saturday $33.38/hr, Sunday $40.05/hr; Bonus/Equity: Not specified; Benefits: Career growth programs, hotel discounts, retail rewards, wellness support

Skills & Requirements

Must-have

  • Hotel guest service delivery
  • Property management system usage
  • Customer-facing communication skills
  • Shift work including weekends and public holidays
  • Reservation processing and updates

Nice-to-have

  • Positive and proactive guest engagement
  • Professional presentation and demeanor
  • Team collaboration and workplace culture
  • Knowledge of local attractions and eateries

Key Requirements

  • Experience in hotel or hospitality customer service
  • Ability to work rotating shifts and weekends
  • Working rights within Australia or New Zealand

Work Rights

Must have working rights within Australia or New Zealand

Tailored Resume

Cover Letter