Ilo-ilo customer Care Specialist irecruit engage 2026

Concentrix

Iloilo City, Philippines
Not specified
High school diploma required
Strong verbal and written communication skills
Ability to work rotating shifts
Concentrix is seeking a Customer Care Specialist in Iloilo City, Philippines, responsible for providing customer service support via calls and online interactions. The ideal candidate should possess strong communication skills, a customer-oriented mindset, and the ability to handle multiple tasks efficiently

Job Summary

  • The Customer Support Associate interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
  • Candidates must demonstrate the ability to rotate shifts as needed and maintain a pleasant, professional tone in all customer contact situations.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Care Specialist in Iloilo City, Philippines, responsible for providing customer service support via calls and online interactions. The ideal candidate should possess strong communication skills, a customer-oriented mindset, and the ability to handle multiple tasks efficiently.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong verbal and written communication skills
  • Ability to work rotating shifts

Nice-to-have

  • Three to six months relevant experience preferred
  • Empathy and patience in customer contact
  • Flexibility to adapt to changes quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience (preferred)
  • Strong computer navigation skills

Work Rights

Not specified

Tailored Resume

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