Collections Team Leader

Concentrix

Cape Town, South Africa
Collections experience essential
Supervise daily operations
Coach team members weekly
Oversee daily operations of a team of call center associates, ensuring compliance with organizational policies and legal requirements

Job Summary

  • Oversee daily operations of a team of call center associates, ensuring compliance with organizational policies and legal requirements.
  • Provide effective coaching to direct reports regularly to meet performance metrics, conducting evaluations at least weekly.
  • Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial targets.

Matching Summary

Oversee daily operations of a team of call center associates, ensuring compliance with organizational policies and legal requirements.

Skills & Requirements

Must-have

  • Collections experience essential
  • Supervise daily operations
  • Coach team members weekly
  • Handle escalated customer calls
  • Drive team performance metrics

Nice-to-have

  • Enthusiastic leader
  • Passion for coaching
  • Grow in dynamic environment
  • Promote company values
  • Organize team activities

Key Requirements

  • Associate's degree preferred
  • 2-4 years relevant experience
  • Collections experience essential

Work Rights

Not specified

Tailored Resume

Cover Letter