Technical Support Engineer

InPost

Hemel Hempstead, United Kingdom
3 days onsite, 2 days remote
Troubleshoot software and hardware issues
Analyze apm logs using grafana zabbix kibana
Provide remote technical guidance to field engineers
InPost is seeking a Technical Support Engineer for its Hemel Hempstead office to support the operation of its Automated Parcel Machines. The ideal candidate should have a strong technical background, excellent communication skills, and a problem-solving mindset

Job Summary

  • The role involves keeping the Automated Parcel Machine network running 24 hours a day by diagnosing and resolving technical issues.
  • Candidates will work at the intersection of field engineering and software support, collaborating with R&D teams to drive smarter solutions.
  • InPost offers enhanced benefits including 26 days of annual leave, vitality health care, and the option to work from anywhere for 4 weeks per year.

Matching Summary

Match Score: 85

InPost is seeking a Technical Support Engineer for its Hemel Hempstead office to support the operation of its Automated Parcel Machines. The ideal candidate should have a strong technical background, excellent communication skills, and a problem-solving mindset.

Skills & Requirements

Must-have

  • Troubleshoot software and hardware issues
  • Analyze APM logs using Grafana Zabbix Kibana
  • Provide remote technical guidance to field engineers
  • Create SQL scripts for data extraction and reporting
  • Maintain comprehensive APM documentation

Nice-to-have

  • Experience with Python programming language
  • Passion for electrical and mechanical engineering
  • Curiosity and drive in a fast-paced environment
  • Ability to collaborate across UK and Poland teams
  • Strong customer service and interpersonal skills

Key Requirements

  • Recent graduate with relevant degree or experience
  • Knowledge of database models and SQL
  • Proficiency in Microsoft Excel Word and PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter