Gerente Custome Experience/ Sales Tranformation | Manager 2

pwc.is

Not specified (assumed to be hybrid or onsite based on industry norms)
Customer journey mapping
Project planning and execution
Team coaching and mentoring
PwC is seeking a Manager in Customer Experience and Sales Transformation to lead consulting services aimed at enhancing customer-related strategies and initiatives. The role involves analyzing customer touchpoints, designing customer journey maps, and motivating a team to deliver high-quality results while upholding PwC's values

Job Summary

  • At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives.
  • You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations.
  • You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Matching Summary

Match Score: 85

PwC is seeking a Manager in Customer Experience and Sales Transformation to lead consulting services aimed at enhancing customer-related strategies and initiatives. The role involves analyzing customer touchpoints, designing customer journey maps, and motivating a team to deliver high-quality results while upholding PwC's values.

Skills & Requirements

Must-have

  • Customer journey mapping
  • Project planning and execution
  • Team coaching and mentoring
  • Client relationship management
  • Customer-centric solution development

Nice-to-have

  • Leadership with integrity and authenticity
  • Embracing technology and innovation
  • Conflict resolution skills
  • Developing skills outside comfort zone

Key Requirements

  • Experience in customer experience consulting
  • Ability to analyse complex systems
  • Strong leadership and mentoring skills
  • Uphold professional and technical standards

Work Rights

Not specified

Tailored Resume

Cover Letter